Which task involves setting parameters to identify and manage duplicate records in Dynamics 365 Sales?

Setting parameters to identify and manage duplicate records is specifically the function of configuring duplicate detection rules. In Dynamics 365 Sales, these rules allow users to define the criteria that the system will use to identify potential duplicates when new records are created or existing records are updated. This task is crucial for maintaining data integrity within the system, ensuring that users can trust the accuracy and uniqueness of the data they rely on for their sales processes.

By establishing these rules, organizations can prevent duplicate entries for leads, accounts, or contacts, which can streamline processes and improve the efficiency of sales teams. Duplicate detection helps to avoid confusion and enhances the overall quality of customer data, leading to better customer relationships and more effective selling strategies.

The other tasks, such as configuring sales business process flows, configuring email to lead processing, and creating and managing playbooks, focus on different aspects of the Dynamics 365 Sales functionality, such as guiding sales processes, automating lead capturing from emails, and providing playbooks for sales strategy execution, respectively. These do not directly address the management of duplicate records, which is why those options are not applicable in this context.