What is "Solution Management" in Dynamics 365 Sales?

Solution Management in Dynamics 365 Sales refers to the process of packaging, deploying, and customizing components within the Dynamics 365 environment. This includes creating solutions that can encompass various customizations such as entities, workflows, plugins, and other components that extend the functionality of Dynamics 365 applications.

When organizations implement Dynamics 365, they often require specific adaptations to meet their unique business requirements. Solution Management allows them to encapsulate these modifications into a single package known as a solution, which can then be easily deployed across different environments, such as from a development environment to a production environment. This capability facilitates streamlined updates, sharing, and governance of customizations.

Other aspects such as managing customer relations, generating product marketing plans, and tracking system performance metrics, while crucial for a successful sales strategy, do not specifically relate to the technical and administrative processes involved in managing solutions within Dynamics 365. These elements contribute to broader business operations but are not the focus of Solution Management. Hence, the focus on packaging and customizing components distinctly identifies this specific function of Dynamics 365 Sales.