What are "Activities" in Dynamics 365 Sales?

In Dynamics 365 Sales, "Activities" refer specifically to the various actions and engagements that are tracked in relation to sales processes. This includes tasks, calls, appointments, and emails that sales representatives have with clients or prospects. These activities are essential for managing relationships, tracking communications, and ensuring that all actions related to sales opportunities are documented.

By utilizing activities effectively, sales professionals can maintain a comprehensive view of interactions and manage follow-ups, which leads to better relationship management and a higher chance of closing deals. These activities also provide visibility into the sales process, helping teams collaborate more effectively and follow consistent engagement strategies.

The other options listed do not fit the definition of activities within the context of Dynamics 365 Sales. Invoices and receipts pertain to financial transactions rather than the relationship-building actions typical in sales. Marketing strategies are focused on promotional activities rather than direct engagement with sales processes. Customer service follow-ups, while important, are more aligned with post-sale support rather than pre-sale activities that drive sales engagement.